Privacy Policy

1. Information We Collect

We collect the following categories of personal information when you interact with our website:

• check_circleIdentity Information: Name, date of birth (if provided), and contact person details.
• check_circleContact Information: Email address, phone number, and mailing address.
• check_circleFinancial Information: Payment method details (processed securely — we do not store card numbers).
• check_circleTechnical Information: IP address, browser type, device information, and pages visited.
• check_circleCommunication Records: Messages sent via our contact form or email.

2. How We Use Your Information

We use your personal information only for the purposes listed below:

• arrow_rightProcessing and managing your donations and sponsorships.
• arrow_rightIssuing tax receipts and 80G certificates.
• arrow_rightSending updates on our programs, impact reports, and events (with your consent).
• arrow_rightResponding to enquiries submitted via our contact form.
• arrow_rightComplying with legal obligations under Indian law.
• arrow_rightImproving our website and donor experience.

We will never sell, rent, or trade your personal information to any third party for marketing purposes.

3. Payment Information

All online donations are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. We do not store your full card number, CVV, or banking credentials on our servers.

Razorpay processes payments and provides us with a transaction reference and basic donor details required for issuing receipts. Razorpay's own privacy policy is available at razorpay.com/privacy.

For UPI and bank transfer payments, reference details are retained only as required by law and for audit purposes.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies used include:

You can disable non-essential cookies through your browser settings. Essential cookies cannot be disabled as they are required for the site to function.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• lockSSL/TLS encryption for all data transmission between your browser and our servers.
• lockRestricted access to personal data — only authorised personnel can access donor records.
• lockRegular security reviews of our website and data storage practices.

Despite our best efforts, no transmission over the internet is 100% secure. In the event of a data breach that may affect your rights, we will notify you in accordance with applicable law.

6. Third-Party Services

We may use the following third-party services that have access to limited personal data:

• paymentsRazorpay — Payment processing (PCI-DSS compliant).
• analyticsGoogle Analytics — Anonymous website analytics (you may opt out via browser settings).
• mapGoogle Maps — Location display on our contact page.

These third parties are required to process your data only on our behalf and in accordance with our instructions and applicable privacy laws.

7. Children's Privacy

Our website is intended for adults who wish to support children in need. We do not knowingly collect personal information from children under 18 years of age through our website.

Information about children in our care (residents) is held under strict confidentiality in compliance with the Juvenile Justice (Care and Protection of Children) Act, 2015, and is never shared publicly or online.

If you believe we have inadvertently collected personal information from a minor, please contact us immediately and we will delete it.

8. Your Rights

As a donor or website visitor, you have the following rights regarding your personal data:

• infoRight to Access: Request a copy of the personal data we hold about you.
• editRight to Rectification: Request correction of inaccurate personal data.
• deleteRight to Deletion: Request deletion of your data where there is no legal obligation to retain it.
• do_not_disturb_onRight to Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at the email address below. We will respond within 30 days.

9. Disclosure of Information

We may disclose your personal information where required by law, including:

• gavelTo comply with a legal obligation, court order, or government request.
• gavelFor annual audit and statutory reporting requirements under the Foreign Contribution (Regulation) Act, Income Tax Act, or relevant state laws.
• gavelTo protect the rights, safety, or property of our organisation, children in our care, or the public.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.